In modern times, the IT segment has become increasingly important for companies. All sectors of a company such as administration, production, distribution, or human resources, depend more than ever on their specific IT systems in order to manage the company's daily business.

Due to the high significance of IT systems, it is crucial to guarantee and to secure in a sustainable manner their availability. For the operation of such an IT service management, best practices and standards have been established. One of the most popular and currently de facto standard is ITIL. ITIL defines all provisions, activities and processes for the operation of IT services. This includes, amongst other things, activities for the preservation and the improvement of the availability, which can be collected as Availability Management. In addition to a reliable, reactive restoration of the availability in case of a breakdown, the proactive recognition of bottlenecks and failures has a high priority for companies. Therefore, it is important to collect and evaluate the availability data and to counteract impending disruptions with appropriate measures.

The aspect of central collection and storage of data plays a crucial role in this project. The goal is to find a better alternative for the current decentralized one and to contribute to the proactive Availability and Capacity Management.